WARRANTY
All Himiway bikes
are covered under our 2-year, all-inclusive manufacturer's warranty for
the owner against all manufacturing defects. (All free accessories are
not covered by warranty service.)
WARRANTY PERIOD AND TARGET AUDIENCE TERMS
The warranty is registered automatically when the initial purchaser
orders and then receives the product from our online shop and applies to
the initial purchaser only.
As for warranty transfer, the ebike transferee can only benefit from the warranty when both of these conditions are met:
-
The 2-year package hasn't expired since the initial owner has received it;
-
The new owner has the initial purchaser’s name and the original order number.
COVERED PRODUCTS
Himiway will replace any component that is deemed to be defective or
damaged (including damage incurred during shipment), except in case of
user error. The warranty covers the listed products and follows the
terms below:
Frame
Himiway ebike frames are covered by a replacement warranty for 2 years.
This warranty includes a replacement frame only. Labor charges
associated with transferring parts to replacement frames are not
included. An authorized Himiway service representative will determine if
the frame meets the replacement standard.
Himiway reserves the right to use scratch and dent stock when
replacing a frame under this warranty. Frame styles and/or colors not in
stock may be replaced with a compatible style and/or color at Himiway’s
discretion.
Frame issues excluded from this warranty include but are not limited to:
- Corrosion
-
Paint fade, scratches, and impact marks
-
Impact damage
-
Non-reversible modification (such as drilling or welding)
-
Chain guard mounted to the frame, if applicable
Batteries
Himiway batteries are covered by a 2-year prorated warranty.
During the first 2 years of service – A defective battery will be
repaired or replaced at no cost to the customer. The warranty period for
a repaired or replaced battery will remain unchanged from the original
purchase date.
No cash reimbursement will be made.
Batteries can be assessed and found defective directly by Himiway only.
This Limited Warranty does not cover:
-
Defects or damage resulting from accidents, abuse, misuse,
abnormal use (including but not limited to stunt riding, racing, or
other similar activities not consistent with the intended use of the
Products), improper storage, abnormal exposure to liquid, chemical
exposure, moisture, abrasives, sand or dirt, neglect, or abnormal
physical, electricalor electromechanical stress;
-
Defects or damage caused by private modification;
-
Scratches, dents, and cosmetic damage, unless caused by Himiway;
- Products that have the serial number or bar-code removed, defaced, damaged, altered, or made illegible;
- Ordinary wear and tear;
- Defects or damage to the Products caused by the use of accessories,
products, or ancillary/peripheral equipment not furnished or approved by
Himiway for the Products;
- Defects or damage caused by the assembly, testing, operation,
maintenance, installation, service, repair, or adjustment of the
Products in a manner that varies from the Assembly Instructions or
Owner's Manual;
- Defects or damage resulting from external causes such as collision,
fire, flooding, windstorms, lightning, earthquakes, exposure to weather
conditions, theft, blown fuses, or improper use of any electrical
source.
In addition, with respect to the battery, this Limited Warranty
does not cover defects or damage resulting from following actions or
situations:
-
Charging with a battery charger not intended or appropriate for use with the Battery;
-
Using a battery charger improperly;
-
If any of the seals on the battery are broken or show evidence of tampering;
-
If the Battery has been used in equipment other than the Bike for which it is specified.
Parts & Components
Spare parts support a one-year warranty.
[Purchase extra
accessories, and you will be protected within one year. Once you can
ensure that the item is not working, then you can kindly contact us to
replace one new spare part. The prerequisite is that you need to pay the
freight fee.]
This Limited Warranty does not cover:
- Parts compromised by corrosion due to exposure to the elements (moisture, heat, etc.);
- Damage or deterioration of the surface finish, appearance, or aesthetics of the product;
- Labor charges for part replacement or changeover;
- Defects or damage resulting from accidents, abuse, misuse, abnormal
use (including but not limited to stunt riding, racing, or other similar
activities not consistent with the intended use of the Products),
improper storage, abnormal exposure to liquid, chemicals, moisture,
abrasives, sand or dirt, neglect, or abnormal physical, electrical or
electromechanical stress;
- Scratches, dents, and cosmetic damage not caused by Himiway;
- Products with the serial number or bar-code removed, defaced, damaged, altered, or made illegible;
- Defects or damage to the Products caused by the use of accessories,
products, or ancillary/peripheral equipment not furnished or approved by
Himiway for the Products;
- Defects or damage caused by improper assembly, testing, operation,
maintenance, installation, service, repair, or adjustment in a manner
that varies from the Assembly Instructions or Owner's Manual;
- Defects or damage resulting from external causes, such as collision,
fire, flooding, windstorms, lightning, earthquakes, exposure to weather
conditions, theft, blown fuses, or improper use of any electrical
source.
- Regular wear and tear not caused by craftsmanship or material defects, such as tires and brake pads, can be assessed by Himiway.
CLAIMS PROCESS
1. Warranty Claims
All claims to this warranty must be made through Himiway and
submitted to customers@himiwaybike.com. Proof of purchase and photos or
videos of the damaged product is required to be submitted alongside any
warranty request. Before making a warranty claim, you are encouraged to
contact Himiway via customers@himiwaybike.com, as there may be a simple
fix for your problem that does not necessitate filing a claim. Valid
warranty claims made within 2 years of initial purchase will be
processed through Himiway.
Defective
displays, batteries, motors and controllers are eligible for
replacement under the warranty. Customers are responsible for covering
shipping costs, which typically range from $35 to $80. Himiway will
assist in coordinating the return process with the carrier.
Note, however, that defective accessories generally do not need to
be returned unless specific circumstances are specified by the
individual vendor, such as a specified battery requiring a return. At
this point, there will no longer be a shipping charge but will be
charged a refundable $99 deposit.
Please note: For frame
number starting with 185 and FLE, except for the battery to be returned,
the other three accessories (displays, motors and controllers) do not
need to be returned, shipping fee will be charged for replacement.
Himiway will not replace any part without first seeing photos
or video of the damaged product. Customers must provide this evidence by
email.
Attention: Himiway will offer free components
and replacement parts (while shipping fees are not included), and any
installation fees will not be covered by Himiway without the after-sales
team’s authorization.
2. Shipping Damage Claims
In rare instances, the item received may be damaged during
transportation. If shipping damage occurs, please contact
customers@himiwaybike.com and provide us with photo or video proof.
No free accessories are eligible for replacement or compensation if they are scratched during transportation.
NOTICE: We will not accept shipping damage claims filed more than 7 days after receipt of any products.
3. Credit Card Chargebacks
If any ebike
purchase becomes subject to a credit card chargeback in any amount, and
you are still in possession of the ebike, then this Limited Warranty
shall be invalidated until the credit card chargeback has been resolved.
4. Himiway
WILL NOT REPLACE ANY COVERED COMPONENT UNDER THIS LIMITED WARRANTY
WITHOUT FIRST SEEING PHOTOS OR VIDEO OF THE DAMAGED COVERED COMPONENT.